Docs / Help
FAQ
Short answers about price, leaving, moving in, the assistant and what the demo is.
Each answer names its limit, including what is demo or sandbox only.
The demo
Is this real data?
No. The demo holds synthetic sample data, and anything you add is yours alone. Do not enter real customer or personal data while it is a demo.
Does it touch my real QuickBooks?
No. QuickBooks runs against the Intuit sandbox company only. Production QuickBooks keys have not been requested, so no real company can be connected.
Does it touch my real Shopify store?
No. Shopify connects to a free development store only, and Lockstock only reads from it. A live shop cannot be connected: that needs Shopify's own approval of the app, which has not been requested.
Can I sign up?
Not yet. Sign-in is invite-only for Adithya's pilot buyers. Ask for a pilot seat with the support form.
What is not built yet?
As of 12 November 2026, every screen in the sidebar is built, Fulfillment included. What is still limited is said in each guide: the data is synthetic, QuickBooks is the sandbox company, Shopify is a development store, the daily alert email has no schedule yet, and Lockstock does not buy shipping labels, print to a printer or talk to a carrier. See Orders and shipping.
What is sandbox or demo only?
The data is synthetic. QuickBooks is the Intuit sandbox company only. Shopify is a development store only, and live order deliveries from Shopify have not been seen yet. Reading a customer purchase order with Claude has been run on a sample PDF, not on customers' own files. The daily alert email is not scheduled yet, so alerts live in the app today.
How do I get help?
Use the form on the support page, or write to lockstock@outerscope.xyz. A person reads every message and replies from the address you gave.
Price
What does it cost?
One flat price, with no seats to count, no contract and no cancel fee. The terms are on the price lock page. Nothing is charged in the demo.
What happens after three years?
The price changes only with 120 days of written notice, and your export is always available first.
Is there a fee for leaving?
No. There is no cancel fee and no extra month on the way out.
Do you charge per user?
No. Up to 25 members share one workspace on one price.
Leaving
How do I get my data out?
Press Export everything on the Export screen. You get a zip with one CSV per table, a schema README, a SQL dump and a manifest of row counts. The download link is good for one hour.
What happens to my QuickBooks books?
They stay in QuickBooks. Lockstock never held the ledger, so there is nothing to move back.
Can I delete my account?
Yes, from Delete account. It removes your workspace, uploads and tokens, and revokes the QuickBooks connection.
Moving in
Which systems can I move in from?
Fishbowl, Katana and Cin7 by CSV export, QuickBooks by CSV or a live read of the sandbox company, and Shopify by a live read of a development store once you have connected it on the Shopify screen. Start at How a switch-in works.
What is a dry run?
Before anything is written you see every create, update and skip, with a totals check against your file. The import is one transaction and runs once.
What if my columns are named differently?
The assistant matches unknown columns and marks how sure it is. You can change any match. If AI help is off, columns are matched by header name.
Can I try it on sample files?
Yes. Sample exports for Fishbowl, Katana, Cin7 and QuickBooks download from the Switch in screen. They are synthetic.
Team and floor
How do I add a teammate?
The owner opens Team, types an address, picks a role and presses Invite, then sends the message that appears. Lockstock sends no invite email. See Teams and roles.
Can a teammate buy or write off more than a set amount?
Each role has a spend limit and a write-off limit, set by the owner on Team. Both start at $0. Above its limit, an action becomes a proposal that waits in Approvals.
Can I scan barcodes?
Yes, with a phone camera or a USB scanner. Scan looks things up, moves, receives and counts stock, and picks and packs. Pick and pack work on the pick lists and shipments you make on the Fulfillment screen. Camera reading was tested with generated barcode images, not on real phones. See Scanning and labels.
Can I print labels?
Yes. Labels for items, bins, lots and work orders download as a PDF, in three sizes, as Code 128 or QR. You print the PDF yourself. Lockstock does not talk to a printer.
Selling and stock
Can I send quotes?
Yes, on Quotes. Prices fill from the customer's price list. Download the PDF, send it yourself, then mark the quote Sent. Lockstock sends no email. An accepted quote converts to a sales order once.
Can a customer have their own prices?
Yes, on Price lists. A list holds prices by item, quantity break and dates, and you can import it from a CSV. A new quote or order takes the customer's list, then the default list, then the item's base price. Orders already made keep their price.
Can I take returns?
Yes, on Returns. A customer return is requested, approved by the owner or a purchaser, received, then each line goes back to stock or is written off. A vendor return is drafted, sent back and closed when you enter the vendor's credit. Lockstock records credits and moves no money. The entries wait in the QuickBooks queue.
Can I run more than one warehouse?
Yes, on Locations: warehouses, bins of five kinds, and transfer orders between warehouses. Shipping a transfer moves stock to an In transit bin, and receiving it puts the stock in the destination. A transfer in transit for over 7 days raises an alert.
Can I buy in cases and use each?
Yes. Units holds twelve built-in units and your own, and each item can have its own conversions, such as 1 case = 12 each.
Alerts
What alerts do I get?
The bell at the top of every screen opens Notifications: low stock, late purchase orders, sync and import errors, approvals waiting, backorders, and transfers in transit too long. Each role sees only what it works on, and you choose which ones you want under Preferences.
Does it email me?
Only if you turn on the daily email digest under Preferences. It lists alert titles only. It comes from lockstock@outerscope.xyz and can land in Spam on the free email plan. The daily send is not scheduled yet, so today alerts are in the app.
Assistant
Can the assistant change my data?
No. It drafts proposals, and nothing is written until a person approves it. See The assistant and its limits.
Can it make small changes on its own?
Only if the owner sets a dollar limit for it. The limit starts at $0, and all-stop ends it at once.
Which AI does it use?
Claude, from Anthropic, and only after the owner allows AI help. The privacy page lists what it receives.
Does it write to QuickBooks?
Only entries you approve on the QuickBooks screen, and in this demo only to the Intuit sandbox. The assistant itself never writes.
How many questions can I ask?
A workspace gets 40 questions in any rolling 24 hours. Each one is paid usage.
Can I use my own Claude or ChatGPT?
Yes. Make a token on Connect AI and follow Connect your own AI. Reads are open to the token; a purchase order suggestion waits in Approvals.
Related guides
- The price lockThe proposed pilot price is $550 a month, flat, locked for 3 years.
- Export everythingOne click gives you a zip of your whole workspace. Any day, no fee.
- How a switch-in worksUpload, match columns, read the dry run, approve. Nothing is written until you approve.
- Teams and rolesInvite people, give each one of four roles, set two dollar limits per role, and keep one rule: nobody approves their own work except the owner.
- Scanning and labelsScan with a phone camera or a USB scanner to look things up, move, receive, count, pick and pack. Print item, bin, lot and work order labels as a PDF.
- Orders and shippingOrders arrive from a Shopify store, a file or by hand. Pick, pack, ship with a carrier and tracking number, print a packing slip, import tracking and work the backorders on the Fulfillment screen.
- The assistant and its limitsIt answers from your live records and shows its math. It cannot change anything. Anything it suggests waits for you.